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Customer Care Agent

Your front line on every channel

Inbound support Email Chat WhatsApp AI-drafted replies Auto-triage Human handoff

Answers on its own

Recurring requests are handled end to end across email, chat, and WhatsApp — so common questions never sit in the queue.

Drafts the complex ones

For anything non-trivial it writes a ready-to-send reply, so nothing waits on a blank page.

Full customer context

Every thread arrives with the customer's history attached, which keeps responses accurate instead of generic.

Clean human handoff

When a case needs a person, it routes to the right team member with everything they need to pick up instantly.

Acme S.r.l.

Email · Billing

AI draft

"Hi — I think I was charged twice for my subscription this month. Can you check?"

Suggested reply

Hi Marco, sorry about that. I've confirmed a duplicate €49 charge and issued a full refund — it'll land in 3–5 days. Anything else I can help with?

Approve & send Edit

One queue · every channel

Email
Chat
WhatsApp

CC
Agent

Triaged, tagged & routed automatically

Auto-triage

"My invoice doesn't match my plan — can someone look into it?"

Billing Priority · High Sentiment · ↓

Intent match

Confidence

See the team work on your own accounts

Thirty minutes, on your real channels and customers. We'll show you how the agents cover your whole book — from the first reply to renewal and expansion.

Book a demo See it in action →