KOINAI
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AI Agents

Not one bot. A team of specialists.

Most "AI customer support" is a single chatbot trying to do everything — and doing none of it well. KOINAI takes the opposite approach: a team of specialized agents, each with one clear job, working together across the entire customer relationship. They share the same context and the same view of every account, so support, retention, and expansion stop living in separate tools. The result is CSM-level coverage on every account — not just the strategic few — without adding headcount.

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CC Agent · Support

Your front line on every channel

  • AI-suggested reply on every thread
  • Auto-triage, tagging, and routing
  • Full customer context attached to each conversation
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AM Agent · Account Manager

Reads the signal, recommends the play

  • Continuous churn-risk scoring on every account
  • Expansion signals routed to your team with context
  • Alerts the moment an account goes quiet
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Dreamer · Proactive

Reaches out before you'd think to

  • Scheduled health checks on the whole customer base
  • A clear health score for every account
  • A recommended next action, ready for your team to run
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See the team work on your own accounts

Thirty minutes, on your real channels and customers. We'll show you how the agents cover your whole book — from the first reply to renewal and expansion.

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