KOINAI
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AI Agents

Not one bot. A team of specialists.

Most "AI customer support" is one chatbot trying to do everything — and doing none of it well. KOINAI takes the opposite approach: a team of specialized agents, each with one clear job, sharing the same view of every account. The result is CSM-level coverage on every account — without adding headcount.

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CC Agent · Support

Your front line on every channel

  • AI-suggested reply on every thread
  • Auto-triage, tagging, and routing
  • Full customer context attached to each conversation
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AM Agent · Account Manager

Reads the signal, recommends the play

  • Continuous churn-risk scoring on every account
  • Expansion signals routed to your team with context
  • Alerts the moment an account goes quiet
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Dreamer · Proactive

Reaches out before you'd think to

  • Scheduled health checks on the whole customer base
  • A clear health score for every account
  • A recommended next action, ready for your team to run
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See the team work on your own accounts

Thirty minutes, on your real channels and customers. We'll show you how the agents cover your whole book — from the first reply to renewal and expansion.

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