Integrations

Connect the tools you already use

KOINAI plugs into your CRM, channels, ticketing, knowledge base, and calendar — so every agent works from one shared view of the customer. Here's what each integration does.

HubSpot

CRM

Two-way sync of contacts, companies, and deals, so every agent acts on the same up-to-date account record and writes activity back to your CRM.

Attio

CRM

Keep your relationship data in sync with Attio and let agents enrich records and trigger the next move straight from a customer's timeline.

Email

Channel

Connect any inbox so the Customer Care Agent triages incoming mail, drafts grounded replies, and answers routine requests on its own.

WhatsApp

Channel

Handle WhatsApp conversations inside the same unified inbox, with AI-suggested replies and a clean handoff to a human when needed.

Jira

Ticketing

Create and update issues automatically from conversations and keep engineering in the loop on every escalation, without leaving the inbox.

Zendesk

Ticketing

Two-way ticket sync so agents resolve, tag, and route Zendesk tickets — no swivel-chairing between tools to keep statuses aligned.

Google Drive

Knowledge base

Import documents and folders into the knowledge base so every answer cites the latest source and stays in sync as your docs change.

Confluence

Knowledge base

Ground replies in your Confluence spaces and keep the knowledge base current, so agents always answer from approved internal content.

Google Calendar

Calendar

Book meetings and schedule follow-ups straight from a conversation in one click, with availability kept in sync across the team.

More integrations ship every month. Need one that isn't here? Tell us.

See the team work on your own accounts

Thirty minutes, on your real channels and customers. We'll show you how the agents cover your whole book — from the first reply to renewal and expansion.